Microsoft Office Apps Won't Open On Mac
- Application Won't Open On Mac
- Ipod Touch Apps Won't Open
- Office Apps Won't Open Mac
- Mac App Store Won't Open
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start PowerPoint for Mac, you may receive the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This behavior may occur if any one of the following conditions is true:
- PowerPoint preferences are corrupted.
- Programs running in the background are interfering with PowerPoint.
- Application files are corrupted.
- A user account profile is corrupted.
Resolution
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
Step 1: Quit all applications and close all windows
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
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Step 2: Remove PowerPoint Preferences
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.
Application Won't Open On Mac
If the problem continues to occur, go to the next step.
Step 3: Perform a clean startup
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
For help moving your user files to the new account, contact Apple.
If the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
- On the Go menu, click Utilities.
- Start the Disk Utility program.
- Click the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Step 6: Remove and then reinstall Office
For information about how to manually remove and then reinstall Office, see the following article:
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
-->This article is for IT administrators managing OneDrive settings in work or school environments. If you're not an IT administrator, read Get started with the new OneDrive sync app on Mac OS X.
Manage OneDrive settings on macOS using property list (Plist) files
Use the following keys to preconfigure or change settings for your users. The keys are the same whether you run the store edition or the standalone edition of the sync app, but the property list file name and domain name will be different. When you apply the settings, make sure to target the appropriate domain depending on the edition of the sync app.
| Standalone | Mac App Store | |
|---|---|---|
| PList Location | ~/Library/Preferences/com.microsoft.OneDrive.plist | ~/Library/Containers/com.microsoft.OneDrive-mac/Data/Library/Preferences/com.microsoft.OneDrive-mac.plist |
| Domain | com.microsoft.OneDrive | com.microsoft.OneDrive-mac |
Deploy the sync app settings
Deploy the settings on macOS in the typical way:
Ipod Touch Apps Won't Open
Quit the OneDrive application.
Define the settings you want to change by creating a Plist with the values, or use a script to set the default values.
Deploy the settings onto the local computer.
Refresh the preferences cache.
On the next start of OneDrive, the new settings will be picked up.
Overview of settings
The following table lists all the settings that are currently exposed for the OneDrive sync app. You need to configure the parameters in parentheses.
Office Apps Won't Open Mac
| Setting | Description | Parameters | Example Plist Entry |
|---|---|---|---|
| Disable personal accounts | Blocks users from signing in and syncing files in personal OneDrive accounts. If this key is set after a user has set up sync with a personal account, the user will be signed out. | DisablePersonalSync (Bool): When set to true, this parameter prevents users from adding or syncing personal accounts. | <key>DisablePersonalSync</key> <(Bool)/> |
| Default folder location | Specifies the default location of the OneDrive folder for each organization | TenantID (String): TenantID determines which accounts the default folder location setting should apply to. Find your Office 365 tenant ID DefaultFolderPath (String): DefaultFolder specifies the default folder location. Mac App Store: The path must already exist when users set up the sync app. Standalone: The path will be created on users' computers if it doesn't already exist. Only with the Standalone sync app can you prevent users from changing the location. | <key>Tenants</key> <dict> <key>(TenantID)</key> <dict> <key>DefaultFolder</key> <string>(DefaultFolderPath)</string> </dict> </dict> |
| Automatic upload bandwidth percentage | Enables the sync app to automatically set the amount of bandwidth used based on available bandwidth for uploading files | AutomaticUploadBandwidthPercentage (int): This parameter determines the percentage of local upload bandwidth that the sync app can use. Accepted values are from 1 through 99. | <key>AutomaticUploadBandwidthPercentage</key> <int>(Bandwidth)</int> |
| Set maximum upload throughput | Sets the maximum upload throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app | UploadBandwidthLimited (int): This parameter determines the upload throughput in KB/sec that the sync app can use. The minimum rate is 50 KB/sec and the maximum rate is 100,000 KB/sec. | <key>UploadBandwidthLimited</key> <int>(Upload Throughput Rate in KB/sec)</int> |
| Set maximum download throughput | Sets the maximum download throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app | DownloadBandwidthLimited (int): This parameter determines the download throughput in KB/sec that the sync app can use. The minimum rate is 50 KB/sec and the maximum rate is 100,000 KB/sec. | <key>DownloadBandwidthLimited</key> <int>(Download Throughput Rate in KB/sec)</int> |
| Dock icon | Specifies whether a dock icon for OneDrive is shown | HideDockIcon (Bool): When set to true, this parameter hides the OneDrive dock icon even when the application is running. | <key>HideDockIcon</key> <(Bool)/> |
| Open at login | Specifies whether OneDrive starts automatically when the user logs in | OpenAtLogin (Bool): When set to true, OneDrive will start automatically when the user logs in on the Mac. | <key>OpenAtLogin</key> <(Bool)/> |
| Enable Files On-Demand | Specifies whether Files On-Demand is enabled. If you don't set this setting, Files On-Demand will be enabled automatically as we roll out the feature, and users can turn the setting on or off | FilesOnDemandEnabled (Bool): When set to true, new users who set up the sync app will download online-only files by default. When set to false, Files On-Demand will be disabled and users won't be able to turn it on. | <key>FilesOnDemandEnabled</key> <(Bool)/> |
| Disable download toasts | Prevents toasts from appearing when applications cause file contents to be downloaded | DisableHydrationToast (Bool): When set to true, toasts will not appear when applications trigger the download of file contents. | <key>DisableHydrationToast</key> <(Bool)/> |
| Block apps from downloading online-only files | Prevents applications from automatically downloading online-only files. You can use this setting to lock down applications that don't work correctly with your deployment of Files On-Demand. | HydrationDisallowedApps (String): Json in the following format [{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}]'AppID' can be either the BSD process name or the bundle display name. MaxBuildVersion denotes the maximum build version of the application that will be blocked. MaxBundleVersion denotes the maximum bundle version of the application that will be blocked | <key>HydrationDisallowedApps </key> <string> [{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}, {'ApplicationId':'appId2','MaxBundleVersion':'3.2','MaxBuildVersion':'2.0'}]</string><(Bool)/> |
| SharePoint Server Front Door URL | Specifies the SharePoint Server 2019 on-premises URL that the OneDrive sync app should try to authenticate and sync against | SharePointOnPremFrontDoorUrl (string): The URL of the on-premises SharePoint Server. | <key>SharePointOnPremFrontDoorUrl</key> <string>https://Contoso.SharePoint.com</string> |
| SharePoint Server Tenant Name | Specifies the name of the folder created for syncing the SharePoint Server 2019 files specified in the Front Door URL. | SharePointOnPremTenantName (string): The name that will be used when creating a folder to sync the on-premises SharePoint Server files. If specified, the folder names will take the form of: OneDrive – TenantName TenantName If not specified, the folder names will use the first segment of the FrontDoorURL as the Tenant Name. Example - https://Contoso.SharePoint.com will use Contoso as the Tenant Name | <key>SharePointOnPremTenantName</key> <string>Contoso</string> |
| SharePoint OnPrem Prioritization | For hybrid scenarios where the email is the same for both SharePoint Server on-premises and SharePoint Online, determines whether or not the client should set up sync for SharePoint Server or SharePoint Online first during the first-run scenario. | SharePointOnPremPrioritizationPolicy (int): This parameter determines which service to attempt to authenticate against for setting up sync. 1 indicates OneDrive should setup SharePoint Server on-premises first, followed by SharePoint Online. | <key>SharePointOnPremPrioritizationPolicy</key> <int>(0 or 1)</int> |
| BlockExternalSync | Prevents the sync app from syncing libraries and folders shared from other organizations. | BlockExternalSync (Bool): Set to true to prevent syncing OneDrive for Business and SharePoint libraries and folders from organizations other than the user's own organization. Set to false or do not include the setting to allow. Learn about OneDrive B2B Sync. | <key>BlockExternalSync</key> <(Bool)/> |
You can also configure the OneDrive Standalone sync app to receive delayed updates.
| PList Location | ~/Library/Preferences/com.microsoft.OneDriveUpdater.plist |
| Domain | com.microsoft.OneDriveUpdater |
Mac App Store Won't Open
| Setting | Description | Parameters | Example Plist Entry |
|---|---|---|---|
| Tier | Defines the update ring for the computer | UpdateRing (String): This parameter has two different values. Production - The default update ring for OneDrive updates. Insiders - This update ring receives updates that are 'pre-production' and will allow you to play with features before they are released. Note that builds from this ring may be less stable. Enterprise - This update ring receives updates after they have rolled out through the Production ring. It also lets you control the deployment of updates. For more info about the update rings and how the sync app checks for updates, see The OneDrive sync app update process. | <key>Tier</key> <string>(UpdateRing)</string> |