You generally buy a MacBook because you want a quality laptop that’s easy-to-use and doesn’t suffer from bugs or hardware failures. So it’s truly disheartening to discover that there have been a slew of MacBook keyboard issues plaguing recent models.

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Is your MacBook Pro keyboard not working? You’re not alone. Lots of users have been experiencing issues with their Apple butterfly keyboards as well.

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Naturally, Apple is working to fix the problem in upcoming models of MacBook Pro and MacBook Air, but if you’ve bought one in the last few years, unfortunately, those fixes aren’t going to help you.

  • I'm trying to use microsoft word today and my keyboard is not working when i use it, though it works for everything else including Excel and PowerPoint I am using a Mac. I was able to use the program successfully yesterday.
  • Apr 30, 2018 Open the lid and the trackpad should be working as normal. This tip might also work for the keyboard so if your keys aren’t working give it a try. Disable Force Click. If a failure to register clicks is the problem for the trackpad not working on your Mac, you can disable Force Click. Go to System Preferences.

Let’s find out the steps you need to take to fix your MacBook keyboard quickly.

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Why Is Mac Keyboard Not Working?

Before you can fix the problem, first you have to determine exactly what the problem is. There are a few possible issues that could lead to your MacBook keyboard not working.

One thing to note is that a MacBook keyboard isn’t like most other keyboards on the market. Instead of using a scissor-like mechanism, MacBooks feature a proprietary Apple butterfly-like keyboard with a slightly different design.

Ever wondered how Apple laptops are so slim? Part of that is the butterfly keyboard mechanism. Whereas most keyboards’ scissor mechanism provides tension on keys so that they click back into place once you finish typing, Apple designed a minimal switch as slim and elegant as a butterfly — hence the name.

Unfortunately, the butterfly keyboard is also just as fragile as a butterfly too. If even one spec of dust gets under a key and into the mechanism, it can lead to problems like a key repeating, sticking, or not registering hits at all.

It’s one thing if your Z key sticks occasionally. It’s another if your spacebar won’t work. Thus, fixing your MacBook keyboard can’t be put off for very long once it’s stopped working.

How do I fix a MacBook keyboard or MacBook Pro keyboard?

The short answer is: not you. The longer answer is an authorized Apple dealer will fix your MacBook Pro keyboard for free.

In some rare cases a blast of compressed air could clear the dust from the keyboard. Even though it won’t do the job for most, it’s worth trying since a can of air only costs a few dollars. But don’t expect salvation.

Apple has admitted that there’s a flaw with their design and as long as your MacBook is recognized as one of the afflicted models (if your keyboard isn’t working, it probably is) then all you have to do is take your laptop to an Apple Authorized Service Provider, Apple Retail Store, or Apple Repair Center, and they’ll handle your MacBook or MacBook Pro keyboard replacement.

It’s worth noting, however, that Apple created this service program after three class-action lawsuits. There were a lot of users with a Mac keyboard not working, and if they hadn’t taken action this fix would cost hundreds of dollars.

Part of the problem is that it isn’t simply a matter of replacing a single key on the butterfly keyboard — the entire MacBook keyboard has to be replaced, making it a fairly significant repair job. It can take up to five days before the shop is able to get the right parts and make the replacement.

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Remember: Before taking your computer into the shop, always back up its most important data — even if you have to use a USB or Bluetooth keyboard to get it done.

MacBook or MacBook Pro trackpad not working?

The MacBook trackpad is one of the best on the market. Responsive and precise, it’s a dream to work with… at least, when it’s working correctly.

If you find your MacBook trackpad not working, there are a few steps you can take.

1. Turn it off and on again

It’s true that restarting something is an ongoing joke most of the time, but it’s also great advice. Try rebooting your MacBook and see if that clears up the issue.

While you’re at it, close the lid when you shut your laptop down as well. For some reason many Mac users have reported this solves their MacBook trackpad not working issue.

2. Disable the Force Click option

In some cases, if your MacBook Pro trackpad isn’t working, you can try to disable Force Click to fix the issue:

  • Open System Preferences in your Applications folder

  • Click Trackpad

  • Navigate to the Point & Click tab

  • Uncheck the Force Click option

Note: This fix will only work for MacBooks with 3D Touch, but it’s relatively easy to do and worth a shot.

3. Reset the System Management Controller (SMC)

A lot of bugs and performance issues can be solved by resetting your Mac’s System Management Controller. There are two ways of doing so. For Macs with a non-removable battery:

  • Shut down your MacBook

  • Plug in your MagSafe adapter

  • Press and hold down: Shift, Control, Option, and the power button

  • If your MagSage adapter changes color, you’ve reset the SMC

If your MacBook has a removable battery:

  • Shut down the laptop

  • Remove your battery and MagSage adapter

  • Hold the power button for 10 seconds

This simple reboot can take care of many of your Mac’s problems. It’ll reset some options like the time it takes for your MacBook to go to sleep when left idle, but it won’t change any truly important settings.

MacBook Pro keyboard and trackpad not working?

If both your MacBook keyboard and trackpad aren’t working, then there are a few possible problems that might be causing the issue: hardware and software. Here are a few more tips to test before taking your MacBook into an Authorized Apple Service Provider.

1. Delete .plist files

It’s possible that somewhere along the line your software settings have changed and contributed to keyboard and trackpad malfunction. Try setting them back to their factory defaults by deleting your .plist (or “property list”) files.

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  • Back up your computer with the Time Machine fist

  • Open Finder

  • Press ⌘ + Shift + G

  • Enter ~/Library/Preferences/ into the new bar and hit Go

  • Find and highlight these files:

com.apple.driver.AppleBluetoothMultitouch.trackpad.plist

com.apple.driver.AppleBluetoothMultitouch.mouse.plist

com.apple.driver.AppleHIDMouse.plist

com.apple.AppleMultitouchTrackpad.plist

com.apple.preference.trackpad.plist

  • Delete them and reboot your Mac

2. Reset PRAM

Getting your Parameter RAM back to zero is a useful way of removing prescient glitches from your system:

  • Shut down your MacBook

  • Reboot, but while the computer is booting press and hold ⌘ + Option + P + R until the gray screen appears

  • Release the keys after you hear the reboot sound

3. Restore your Mac to an earlier version

If your keyboard or trackpad issues have just started, it’s possible that a recent change in software or settings has caused the problem. To fix it, just roll back your Mac a few saved backups:

  • Restart your Mac

  • While the system is rebooting, open the Recovery Tool by pressing ⌘ + R

  • Choose Restore from the Time Machine backup

  • Proceed according to instructions

How to prevent software issues on your Mac

Truth is not every issue with your MacBook is a hardware problem. Sometimes software conflicts can arise and create irritating, persistent issues that you don’t know how to resolve. So instead of trying to figure out what’s going wrong with your Mac, get CleanMyMac X to do it for you.

Secure your Mac against any issues with CMM X

Software problems might cause keyboard misbehavior. Get CleanMyMac X and it will help you keep your Mac healthy, always.

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CleanMyMac X is by far the best Mac maintenance app on the market with a whole range of tools, including a full-system cleanup, a professional uninstaller, malware scanner, a file shredder, and an ever-updating set of optimization tweaks. If malware is to blame for whatever is happening with your Mac:

  1. Open CleanMyMac X

  2. Navigate to Malware Removal in the sidebar

  3. Click Scan and delete anything suspicious if found

Of course, the best treatment for your Mac overall is prevention — using thoughtful analysis to see premonitions. For that, just download iStat Menus and you’ll be able to monitor your Mac’s performance in real time effortlessly.

iStat Menus shows you exactly when your computer starts slowing down. Designed to sit in your menu bar and give you detailed rundowns at a glance, this optimization utility is bar none when it comes to knowing what’s happening with your machine.

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Best of all, both CleanMyMac X and iStat Menus are available for a free seven-day trial from Setapp, a platform with over 150 Mac apps that make your digital life a breeze, from creating backups to working with documents to managing your finances. And if CleanMyMac X has just helped you avoid a MacBook Pro keyboard replacement, why not try it out?

Steps for a wireless keyboard

First, make sure Bluetooth is turned on on your Mac. Then follow these steps on your keyboard:

  1. Make sure that your keyboard is turned on. If you have a Magic Keyboard or Magic Keyboard with Numeric Keypad, slide the power switch on the back of the keyboard to turn it on (green is visible when the keyboard is on). If you have an Apple Wireless Keyboard (late 2015 or earlier), press the power button on the right side of the keyboard. The green LED on the upper right side of the keyboard briefly lights up.
  2. Verify that the keyboard is connected by pressing the Caps Lock key. If the keyboard is connected to your system, the Caps Lock light turns on when you press it.
  3. Read about setting up your Apple wireless devices to make sure that the device is set up correctly.
  4. Make sure that your keyboard has power. Check the battery level in the Bluetooth menu at the top of your screen. If power is low, recharge your Magic Keyboard or Magic Keyboard with Numeric Keypad, or replace the batteries in your Apple Wireless Keyboard.
  5. Check the keys by typing in an app like Notes or TextEdit.

If your keyboard doesn't work over Bluetooth after trying these steps, it might need to be replaced.

Steps for a USB keyboard

First, check your device's USB connection. If the tips on that page don't fix it, try these steps:

  1. Unplug all devices from your computer, including any connected mouse, keyboard, printer, scanner, camera, iPod, external hard drive, and hub.
    Some devices, like iPod, might require you to perform steps before it's safe to unplug them.
  2. Plug your keyboard and mouse back into your computer firmly and securely. Make sure that the connector is completely in the port. (USB plugs fit into ports one way only, and won't plug in if you try to insert them upside-down.)
    If you have a Magic Keyboard or Magic Keyboard with Numeric Keypad, also make sure that your Lightning to USB cable is securely connected to the Lightning port on the back edge of the keyboard.
  3. If your keys still don't work, try plugging your keyboard in to the other USB ports. Be sure to try them all. Check to see if the keyboard's Caps Lock light turns on when you press it, and try typing in an app like Notes or TextEdit.
    Magic Keyboard and Magic Keyboard with Numeric Keypad use a Lightning to USB cable. Make sure that the cable you're using is the one that came with the keyboard, or is a Lightning to USB cable that you know is in working order. You can try a different Lightning to USB cable to test whether the cable is causing the issue.

Other tips for fixing issues with your USB keyboard:

  • If your keyboard works in one of your USB ports but not all, your computer might need service.
  • If your keyboard doesn't work in any of your computer's USB ports, your keyboard might need to be replaced.
  • If your Apple Keyboard with Numeric Keypad isn’t charging your iOS device, plug your charging cable directly into a USB 2.0 or 3.0 port on a computer that’s on and not in sleep mode.

If only some keys on your wireless, USB, or built-in keyboard work

If some keys on your keyboard work and others don't, try these steps.

Caps Lock key

The Caps Lock key is designed to avoid accidental activation. If the Caps Lock key doesn't turn on with a quick tap, hold the key down for about one second, or until the key's green indicator lights up. Do the same to turn off Caps Lock.

Media Eject key

The media eject key has a slight delay to keep it from being used accidentally. Hold down the key until the Media Eject icon appears on your screen.

Other keys

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You might have set an option that changes how your keyboard operates. Choose Apple () menu > System Preferences, and then try these tips:

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  • In the Accessibility pane, click Speech in the left side. If 'Speak selected text when the key is pressed' is selected, deselect it or click Change Key to select another key.
  • In the Accessibility pane, click Keyboard. Make sure Enable Slow Keys is turned off. If it's on, you have to hold down a key longer than usual before it's recognized.
  • In the Accessibility pane, click Mouse & Trackpad. Make sure Enable Mouse Keys is off. If it's on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.
  • In the Keyboard pane, click Input Sources. Make sure that the correct keyboard layout is selected.

You can also see your keyboard's current layout on your Mac's display to make sure that you're using the correct layout:

  1. In System Preferences, click Keyboard, then select 'Show keyboard and emoji viewers in menu bar.'
  2. Choose the keyboard icon in your menu bar, then choose Show Keyboard Viewer. You'll see a graphical representation of your keyboard that highlights the corresponding keys you press on your keyboard.