• When you start Microsoft Word for Mac, the vertical and horizontal scroll bars are not displayed on the screen. This behavior can occur if the Horizontal scroll bar and Vertical scroll bar check boxes under Preferences are not selected.
  • When you select the option to activate Office by telephone, you may see the following error: Telephone activation is no longer supported for your product.
  • Microsoft Office 2011 no longer working with Yosemite 10.10.2? Ask Question Asked 5 years ago. Of clarification, Have you tried contacting microsoft about the issue? Also which version did you purchase? Office for Mac Home & Student or Office for Mac Home & Business? Tab not working on Microsoft Word 2011.

Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. If you are an Office 365 subscriber, you'll also receive the newest features and tools. Check for updates and install. Open an Office app such as Word, then on the top menu, click Help Check for Updates.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Microsoft Word No Longer Working On Mac Free

When you start Microsoft Word for Mac, the vertical and horizontal scroll bars are not displayed on the screen.

Cause

This behavior can occur if the Horizontal scroll bar and Vertical scroll bar check boxes under Preferences are not selected. This behavior can also occur if your Word preferences or the Normal template is corrupted.

Note

In full-screen mode, there are no horizontal or vertical scroll bars. Press ESC on your keyboard to exit full-screen mode.

Resolution

To resolve this issue, make sure that the scroll bars in both Word and the Apple iOS System Preferences are both on. To do this, follow these steps:

Step 1: Adjust the preferences

  1. Select the Apple menu.
  2. Select System Preferences.
  3. Select General.
  4. Set the 'Show scroll bars' option to Always.

Step 2: Adjust the Word preferences

Microsoft Word Has Stopped Working Windows 10

  1. Start Word.
  2. On the Word menu, select Preferences.
  3. Open View.
  4. Select the Horizontal scroll bar and the Vertical scroll bar check boxes in the 'Show Window Elements' section.
  5. Close the View dialog bo.

Restore the preferences and Normal template to the default settings

If the issue still occurs, try to restore the preferences and Normal template to the default settings. To do this, follow these steps:

Microsoft Word No Longer Working On Mac Windows 10

  1. Quit all applications.

  2. On the Go menu, select Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac applications.

  9. On the Go menu, select Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, select Home.

  17. Open Library.

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    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word, and then check whether the problem still occurs. If the problem is resolved, you can move the Normal file to the trash.