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2019-5-9 I have the Office for Mac 2016 package, which included OneNote. I'd never tried it before until the other day. I don't even want to use it while synced across devices; I just want to use it to store files locally. But I can't even create a local notebook without signing in which I cannot do. I can sign into OneDrive with my email and password. 2019-6-28 Go to Microsoft account and select Sign in.; Type the email, phone number, or Skype sign-in that you use for other services (Outlook, Office, etc.), then select Next.If you don't have a Microsoft account, you can select No account? Create one!Note that we recommend using an email you already have and use regularly. To install Office 365 or Office as a one-time purchase, visit on the PC or Mac that you want to install Office on. Sign in with the Microsoft account that you used to purchase, or have already associated, with the subscription or one-time purchase product, and then follow the onscreen instructions to install Office.
At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.
You can also use Fiddler to identify and debug issues with your add-ins.
Common errors and troubleshooting steps
The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.
| Error message | Resolution |
|---|---|
| App error: Catalog could not be reached | Verify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource. |
| APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again. | Verify that the latest Office updates are installed, or download the update for Office 2013. |
| Error: Object doesn't support property or method 'defineProperty' | Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings. |
| Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions. | Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins. |
When installing an add-in, you see 'Error loading add-in' in the status bar
- Close Office.
- Verify that the manifest is valid
- Restart the add-in
- Install the add-in again.
You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select FileFeedbackSend a Frown. Sending a frown provides the necessary logs to understand the issue.
Outlook add-in doesn't work correctly
If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.
Go to Tools > Internet Options > Advanced.
Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).
We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.
Add-in doesn't activate in Office 2013
If the add-in doesn't activate when the user performs the following steps:
Signs in with their Microsoft account in Office 2013.
Enables two-step verification for their Microsoft account.
Verifies their identity when prompted when they try to insert an add-in.
Verify that the latest Office updates are installed, or download the update for Office 2013.
Add-in doesn't load in task pane or other issues with the add-in manifest
See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.
Add-in dialog box cannot be displayed
When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:
'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone.'
| Affected browsers | Affected platforms |
|---|---|
| Internet Explorer, Microsoft Edge | Office on the web |
To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.
Important
Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.
To add a URL to your list of trusted sites:
- In Control Panel, go to Internet options > Security.
- Select the Trusted sites zone, and choose Sites.
- Enter the URL that appears in the error message, and choose Add.
- Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.
This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.
Changes to add-in commands including ribbon buttons and menu items do not take effect
If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.
For Windows:
Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef.
For Mac:
Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.
You can clear the cache by using the personality menu of any task pane add-in.
Choose the personality menu. Then choose Clear Web Cache.
Note
You must run macOS version 10.13.6 or later to see the personality menu.
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You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ folder.
Note
If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:
~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/where{host}is the Office host (e.g.,Excel)~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/where{host}is the Office host (e.g.,Excel)com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/
For iOS:
Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.
Changes to static files, such as JavaScript, HTML, and CSS do not take effect
The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:
- Cache-Control: 'private, no-cache, no-store'
- Pragma: 'no-cache'
- Expires: '-1'
For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.
If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config. Microsoft outlook for mac updates.
If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.
See also
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Problem
Users experience issues when they try to sign out of Office 365, Microsoft Intune, or Microsoft Azure in a web browser. For example, users may experience one of the following issues:
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When a user signs out of one of the portals or signs out of Microsoft Outlook Web App, the user isn't signed out of Microsoft SharePoint Online.
When a user signs out of SharePoint Online, the user isn't signed out of the portal or Outlook Web App.
When a user clicks Sign out, the user isn't signed out. Instead, the web browser reloads the current webpage.
If your Microsoft account ends in the '.edu' domain extension and is managed by your university domain administrator, or if your Microsoft account was registered or is still registered in Office 365, you may see one of the following messages:
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Solution
To resolve this issue, use one of the following methods.
Method 1: Sign out and then sign in to https://mail.office365.com to access your mailbox
If you're receiving the 'We're having trouble signing you in' error message, see 'We're having trouble signing you in' message when you try to access your mail in Office 365.
Method 2: Close and reopen all web browsers
Close all web browsers and then reopen them.
To end the task for your browser, follow these steps:
Right-click the taskbar, and then click Task Manager.
Click the Details tab, and then do one of the following:
If you're using Internet Explorer, find iexplore.exe in the list, right-click it, and then click End task.
Note Make sure that you end the Iexplore.exe task. Do not end the Explore.exe task.
If you're using Mozilla Firefox, find and right-click firefox.exe in the list, and then click End task.
If you're using Apple Safari, find and right-click safari.exe in the list, and then click End task.
If you're using Google Chrome, find and right-click chrome.exe in the list, and then click End task.
Note
- If more than one browser is listed, end the task for each browser.
- If you're using a different browser than those that are listed here, end the task for that browser.
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Method 3: Sign out of all Microsoft online services
You may be signed in to another Microsoft online service, and this may be preventing you from signing out. If this is the case, sign out of all Microsoft online services. To do this, follow these steps:
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- Go to https://login.microsoftonline.com/logout.srf, and then sign out (if you aren't already signed out).
- Go to https://login.live.com/logout.srf, and then sign out (if you aren't already signed out).
Method 4: Clear cookies from the web browser
Clear cookies from the web browser, and then try signing out again. The steps for doing this vary, depending on the browser that you're using. For more information, see the following resources:
- If you're using Internet Explorer, see How to delete cookie files in Internet Explorer .
- If you're using Google Chrome, see Manage your cookies and site data.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
More information
This behavior is by design. Azure Active Directory-based services (including Office 365, Azure, and Intune) use cookies to remember who you are and to automatically sign you in.
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The sign-out process for services forces the session cookies to expire. These session cookies are used to maintain your sign-in state when you use these services. However, because the web browser is still running and may not be updated to handle cookies correctly, you may have a cookie that is not updated to expire and finish the sign-out process. By default, these cookies are valid for eight hours or are set to expire when you close all web browsers.
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.